FAQs

Frequently Asked Questions (FAQs) – Briella Luxury

1. What is Briella Luxury?

Briella Luxury is your ultimate destination for fashion, skincare, and beauty—all in one luxurious space. We bring you handpicked, high-quality apparel, statement accessories, and glow-boosting skincare that elevate your everyday look. Each piece is thoughtfully curated to blend elegance with comfort, so you can look and feel your best, effortlessly. Indulge in the style and self-care you deserve.

2. Do you ship internationally?

Yes! We proudly offer worldwide shipping. Delivery times may vary depending on your location and will be displayed at checkout.

3. How long does shipping take?

  • Standard Shipping: 5–8 business days

  • Express Shipping: 3–4 business days
    Note: Actual delivery time may vary based on location and carrier conditions.

4. How can I track my order?

Once your order ships, you’ll receive an email with your tracking number. Use it to track your order on our website or directly through the courier’s tracking page.

5. What is your return & exchange policy?

We accept returns and exchanges within 30 days of delivery. Items must be unused, in original packaging, and in sellable condition. To begin a return, simply email us at info@briellaluxury.com.

6. What payment methods are accepted?

We accept all major credit and debit cards, along with PayPal, Apple Pay, Google Pay, and other secure payment methods shown at checkout.

7. How can I contact customer support?

You can reach us anytime through:

8. Do you offer discounts or promotions?

Yes! We run exclusive promotions regularly. Subscribe to our newsletter to stay in the loop.

9. Can I cancel or change my order after placing it?

We process orders quickly. If you need to cancel or modify your order, please contact us within 5 hours. Once shipped, changes can no longer be made.

10. Is my payment information secure?

Absolutely. Your personal and financial details are protected using SSL encryption and secure payment gateways. Your security is our top priority.

11. What if I receive a damaged or wrong item?

We’re sorry for the inconvenience. Please email us at info@briellaluxury.com with your order number and clear photos of the issue. We’ll resolve it promptly.